attention to the little things and the little people is the key to greatness

At the end of the parsha we have the story of Yosef's interpretation of the dreams of the Sar haMashkim and the Sar ha'Ofim, but before we get to those dreams, we have a bit of introduction:

וַיָּבֹא אֲלֵיהֶם יוֹסֵף בַּבֹּקֶר וַיַּרְא אֹתָם וְהִנָּם זֹעֲפִים

וַיִּשְׁאַל אֶת סְרִיסֵי פַרְעֹה אֲשֶׁר אִתּוֹ בְמִשְׁמַר בֵּית אֲדֹנָיו לֵאמֹר מַדּוּעַ פְּנֵיכֶם רָעִים הַיּוֹם

וַיֹּאמְרוּ אֵלָיו חֲלוֹם חָלַמְנוּ וּפֹתֵר אֵין אֹתוֹ וַיֹּאמֶר אֲלֵהֶם יוֹסֵף הֲלוֹא לֵאלֹקים פִּתְרֹנִים סַפְּרוּ נָא לִי

R' Baruch Mordechai Ezrachi asks: Why do we need all this? Just cut to the chase and get to the dreams and their interpretation?!

He doesn't mention it, but the Abarbanel and Seforno were already bothered by this question. Abarbanel answers (and Seforno says something similar) that Yosef acted like a valet for these two officers, as we read earlier וַיִּפְקֹד שַׂר הַטַּבָּחִים אֶת יוֹסֵף אִתָּם וַיְשָׁרֶת אֹתָם. Like a good valet, Yosef stopped by in the morning to check on his masters and find out if they needed anything. When he saw them looking out of sorts, he was concerned lest he had done something wrong, e.g. perhaps he had not turned down the bed properly the night before, and so he inquired what was bothering them.

Aside from the question of why the Torah would need to go out of its way to inform us that Yosef performed his role as valet faithfully, I find it hard to see Yosef in this role. We read earlier: וַיִּתֵּן שַׂר בֵּית הַסֹּהַר בְּיַד יוֹסֵף אֵת כׇּל הָאֲסִירִם אֲשֶׁר בְּבֵית הַסֹּהַר. It sounds like Yosef was the overseer of the entire prison not just a mere valet to the two officers. As for the words וַיְשָׁרֶת אֹתָם, it doesn't say that Yosef was appointed to this task, but simply that he performed it. As Netziv explains, Yosef took it upon himself to serve these two officers so that by ingratiating himself with them his own position would be more secure מעצמו שרת אותם, כדרך מדת ישראל להשפיל את עצמם לפני שרי אומות העולם, ולהכיר החמלה אשר נדרשים מאד לשימוש לפי הרגלם, ואין איש אחר זולתו

R' Baruch Mordechai Ezrachi is a baal mussar and comes at the question from that angle. Yosef is Yosef hatzadik, and surely had great and holy things on his mind from morning until night.  Yosef was the administrator of the entire prison, something that would consume all the energy and thought of a regular person. How does such Yosef start his day? וַיַּרְא אֹתָם וְהִנָּם זֹעֲפִים  He looks in on each individual. ַיִּשְׁאַל אֶת סְרִיסֵי פַרְעֹה אֲשֶׁר אִתּוֹ בְמִשְׁמַר בֵּית אֲדֹנָיו לֵאמֹר מַדּוּעַ פְּנֵיכֶם רָעִים הַיּוֹם He asks after their welfare.  "Good Morning, how are you doing?  Everything going OK?  Anything I can do?"   Yosef doesn't start his day with his head in the clouds contemplating devarim ha'omdim b'rumo shel olam, and does not start his day thinking about the prison system as a whole, but rather he starts his day by showing consideration for each individual, no matter now small, no matter that they are just a fellow prisoner trapped in the same dungeon that he is. That's gadlus!  As I've quoted before from R' Kook, great people are not great because they think only about great things; great people are great because they think about and notice even the little things, and even the little people. 

My wife just mentioned to me that she spent some extra hours at work filling in when someone was out and the first thing the person said when they got back was, "Did you take care of ....?"  Had that person been Yosef, the first thing would have been, "Good morning, and thank you for filling in on short notice when I couldn't be here."  Yosef is the CEO who, when he enters the building, thanks the doorman and asks how he is doing, even though he has an entire company to run and probably has other things on his mind.   

Yosef later tells his brothers כּי למחיה שׁלחני אלקים אליכם.  That behavior didn't start then when he was viceroy over all of Egypt . It started  now, when he saw a prisoner, a nobody, who was upset, and Yosef's reaction was an emphathetic, "What can I do to help," כּי למחיה שׁלחני אלקים אליכם, because that is what Hashem put me here for.